Managing users and roles
You don't need to come to us to give a colleague access: as a customer you invite users to your environment yourself. For each user you choose a role that determines what they can do.
The roles
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Owner: full access to your environment, including managing the team and the environment itself.
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Editor: manages the knowledge base and day-to-day team access.
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Annotator: reviews the inbox and annotations, for example during an optimization round (see Testing and evaluating). An Annotator can also reach the dashboard, the knowledge base and the playground, and reads Analysis along without being able to change anything there.
Which role do you give whom?
Keep the number of Owners small: one or two people who are ultimately responsible for the environment. Give Editor to editors who maintain content and documents. Colleagues who only assess answers during a test round only need Annotator.
Someone leaving? An Owner or Editor can revoke their access.
Want to let someone look along only, for example an external tester who asks questions and reads the inbox back? Give that person the Annotator role. They cannot reach your integrations, your agents, your search strategies or your environment settings.
Inviting users
If you have the right role yourself (Owner or Editor), you invite colleagues in the team settings of your environment. The invitee gets an email with the subject "You have been invited to Vragen.ai". It names the team they were invited to and holds a personal link to set a password. Does your colleague already have a vragen.ai account? Then no email goes out: the team is simply there the next time they log in. On the same page you see who already has access and with which role.
Activating an account
The link in the invitation email is valid for 48 hours. If setting a password no longer works, the link has most likely expired. That is easy to fix: the account does not need to be created again.
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Go to the login screen at app.vragen.ai.
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Click Forgot password? and enter the email address the invitation went to.
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Follow the new link in the email to set a password after all.
No email arriving at all? Check your spam filter first. Still nothing? Email service@vragen.ai.
Multiple environments
Working for more than one organization or department? Then one account can give you access to several environments. After logging in, you pick the one to open on the Choose a workspace screen. If you only have one, you skip that step and land straight on your dashboard.
Two-factor authentication (2FA)
Every user can switch on two-factor authentication in their own profile, whatever their role. After your password you then enter an extra code when logging in. You can also make 2FA mandatory for everyone in your environment, so nobody logs in without a second step.
Can't figure it out? Email service@vragen.ai.