Managing users and roles
You don't need to come to us to give a colleague access: as a customer you invite users to your environment yourself. For each user you choose a role that determines what they can do.
The roles
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Owner: full access to your environment, including managing the team and the environment itself.
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Editor: manages the knowledge base and day-to-day team access.
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Annotator: reviews the inbox and annotations, for example during an optimization round (see Testing and evaluating).
Which role do you give whom?
Keep the number of Owners small: one or two people who are ultimately responsible for the environment. Give Editor to editors who maintain content and documents. Colleagues who only assess answers during a test round only need Annotator.
Someone leaving? An Owner or Editor can revoke their access.
Two-factor authentication (2FA)
Every user can switch on two-factor authentication in their own profile, whatever their role. After your password you then enter an extra code when logging in. You can also make 2FA mandatory for everyone in your environment, so nobody logs in without a second step.
Can't figure it out? Email service@vragen.ai.