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What is vragen.ai?

vragen.ai is an AI search solution for your website or intranet that gives visitors instant answers to their questions, without them having to search through pages, documents or menus.

Instead of searching by keywords, vragen.ai understands the full question. The AI only answers based on the knowledge you make available, such as the content of your website, documentation or knowledge base. Every answer can be verified because the sources used are visible. On top of that, you decide which sources may be used and which instructions the AI follows.

Wondering where this runs and what happens to the data? You can read about that in Hosting and data storage.

But answering questions is only the beginning.

Every question your visitors ask gives insight into what they actually want to know or achieve. Through the dashboard you can see which information is missing, where visitors get stuck and which topics matter most. That way you improve the AI's answers, and at the same time your content and your digital services.

Who is it for?

vragen.ai was developed for governments, healthcare organizations, companies and agencies that:

• want to help visitors or employees faster with reliable answers;

• want insight into what visitors are really asking and where they get stuck;

• want to stay in control of how AI is used;

• want to use AI safely and verifiably, based on their own knowledge;

• want to go live quickly with an AI solution on their website or intranet.

More than giving answers

A good answer is often just the beginning.

vragen.ai gives answers and also helps visitors reach their goal. One person is looking for information, another wants to make a choice or be guided through a process step by step. You decide how that conversation goes.

You determine which knowledge is used, which instructions the AI follows and how visitors are guided step by step. That way a conversation becomes more than a question and an answer. It becomes a way to actively help visitors move forward, in a way that fits your organization.

A Conversation Management System

We call vragen.ai a Conversation Management System.

Where a Content Management System (CMS) is about managing pages and content, a Conversation Management System also helps you manage the conversations around that content.

You manage the knowledge the AI bases its answers on, and how conversations unfold: which instructions the AI follows and how visitors reach their goal. At the same time, those conversations give you insight into what visitors need, so you can continuously improve your content and services.

We believe this is the next step in the evolution of websites. Navigation is no longer the focus; understanding your visitor's intent and helping them reach their goal is.

The key terms

You'll come across these terms throughout the rest of the knowledge base.

Question

The full text an end user types or speaks. For example: "How do I apply for special leave?"

Answer

vragen.ai's response to a question, based on information from your connected sources. The answer is written in natural language and often includes a link to the original source.

RAG

RAG stands for Retrieval-Augmented Generation. This means vragen.ai first retrieves relevant information from your knowledge sources (retrieval), and uses it to generate a reliable answer (generation). More about how our product works.

Agent

The part of vragen.ai that understands a question, retrieves the right sources and composes an answer from them. When we talk about "the agent", we mean that answering layer.

Source

A document or web page that vragen.ai may draw answers from. Think of PDF files, manuals, policy documents or content from your CMS.

Knowledge base

The collection of documents (web pages, PDFs and supplied files) that vragen.ai draws its answers from. You view and manage your knowledge base by logging in to your environment; there you can also see which pages have been indexed.

Widget

The window on your site where a visitor types their question and receives the answer. You place the widget via an embed or a link (see The widget on your website).

Embed

The way you place the widget on your site or intranet: a small piece of code (a script or link) that you add to a page.

Deployment

A variant of the widget with its own settings, such as example questions and styling. You create deployments yourself in the system; the embed code refers to one deployment via the deployment parameter. This lets you place, for example, a different variant on your website than on your intranet using the same tool. (In the WordPress plugin, deployments are called "integrations".)

Inbox

The overview of asked questions and conversations in your environment. Here you can read back what users are asking, see the evaluation scores per answer and give feedback to improve the answers.

Example questions

A list of example questions in the widget helps users get started. You can supply these yourself, or they are generated based on frequently asked questions.

Secured environment

For internal applications (such as intranets or employee portals), vragen.ai is shielded and only accessible to authorized users.

Test environment

A separate environment where you can test changes, content and settings before putting them live for end users.