How the product works

How does vragen.ai give reliable answers?

Answer by vragen.ai

Built to give reliable answers

Vragen.ai first searches your own content and only then formulates an answer, with the source included. This page shows you step by step how that works, and what you stay in control of along the way.

How does an answer actually come about?

Answer by vragen.ai

Look it up first, answer second

That order is the core of vragen.ai and is called RAG: Retrieval-Augmented Generation. The AI is not allowed to draw on what it "knows" by itself. It first looks up the right information in your content and uses only that to formulate an answer. The source it used is shown right next to it, so anyone can check the answer. This is what that journey looks like:

  1. Can I reschedule my appointment?

    A visitor asks a question, in their own words

    • Web pages
    • PDFs
    • API data

    Vragen.ai looks up the right information in your sources

  3. vragen.ai

    Yes, free of charge up to 24 hours in advance, through the link in your confirmation email.

    Source: Rescheduling or canceling

    The answer appears, with the source included

And what if the answer isn't anywhere in our content?

Answer by vragen.ai

Then vragen.ai simply says so

The AI can only draw on your sources. If the search comes up empty, there is no guess, just an honest answer with a referral. Here is the difference with a chatbot that does guess:

Can I still drop by tomorrow evening?

Chatbot without sources

Sure, we're open until 8 PM every evening. You're very welcome!

Sounds confident, but it's made up

vragen.ai

I can't find anything about that in our information. Please reach out through the contact form, so you know for sure.

Honest, and the visitor knows the next step

So you don't get made-up answers. That is exactly why this approach suits organizations where reliability really matters.

How does vragen.ai get to know our content?

Answer by vragen.ai

Step 1: from separate pages to searchable knowledge

The crawler reads your sources: web pages, PDFs and data through the API. That content is split into knowledge blocks and stored so it can be searched by meaning. A visitor who uses different words than your texts still gets the right answer.

  • Web pages
  • PDFs
  • API data

the crawler reads and splits

searchable knowledge blocks

You choose the sources

You decide which websites, documents and systems take part, and which source gets priority when several of them cover the same topic.

You set the tone

Friendly, formal or somewhere in between: you describe in plain language how the agent talks. Each audience can get its own agent, with its own knowledge.

Always up to date

When your content changes, vragen.ai reindexes automatically. The answers follow your website on their own.

Source: Knowledge base: the crawler (Dutch)

How do we know for sure the answers are right?

Answer by vragen.ai

Step 2: test until you are satisfied

Before anything goes live, you test vragen.ai in a separate environment. You ask questions the way your visitors would, or run hundreds of test questions automatically. Every answer can be rated and given feedback.

Test environmentnot live yet

  • What are your opening hours? approved
  • How do I file a complaint? approved
  • Do you handle urgent requests?

If you then change something, in the sources or in the instructions, you compare the new version with the previous one. That way you see exactly whether the answers are getting better. Security has been tested externally too: an ethical hacker tried to throw vragen.ai off balance.

Source: Tested by an ethical hacker (Dutch)

How do we get it on our website after that?

Answer by vragen.ai

Step 3: two lines of code

<!-- Generated by VragenAI - https://vragen.ai -->
<script src="https://your-domain.vragen.ai/embed.js?deployment=website"></script>
<div id="vragenai-app"></div>
A few examples of what the widget can look like:

Ask your question…

As a search bar, prominent on the page

Can I reschedule my appointment?

Yes, free of charge up to 24 hours in advance.

As a chat window, right in the page

Ask your question

As a button in the bottom corner

Ask us anything…

The same widget in your brand style: it lives in your page and matches everything around it

That's all there is to it, which is why vragen.ai is often live the same day. The code above is an illustration: you get your own embed code once vragen.ai has read your content (step 1). The widget lives in your page itself, without an iframe, and everything can be styled, from colors and fonts to the sample questions. The search bar at the top of our homepage is that same widget, in our style. Want to integrate deeper? Use the API or the plugins for WordPress and Drupal. The widget meets the WCAG accessibility guidelines.

Source: Knowledge base: the API (Dutch)

And then? What do we learn once it's live?

Answer by vragen.ai

Step 4: every question makes it better

From day one, the inbox shows you what visitors are asking. Which topics keep coming back? Where does someone get a poor answer, and which content is missing from your website? For many customers that insight is half the value.

Inbox

  • How do I cancel my subscription? asked often
  • Is there a waiting list? new topic
  • What does a second connection cost? missing from your content

Answer rate

goes up as you work through feedback

Spotted an answer that could be better? Improve it right away with feedback. Metrics such as the answer rate tell you whether quality is going up, and reports can be exported to your own tooling.

Source: Customer story QSTA (Dutch)

Can it replace our current site search?

Answer by vragen.ai

Yes, and it gets smarter in the process

vragen.ai is an answer machine and a full search engine in one. Everything you expect from your current site search is in there, with AI underneath.

Semantic search

Searching by meaning instead of literal words. It understands synonyms and typos without any fuss.

Autosuggestions

Suggestions while the visitor types, so they reach the right question faster.

Filters and metadata

Titles, tags and categories refine the results. You decide which metadata counts.

Recommendations

Show related articles or products next to what someone is reading, even when nobody is searching.

Can I try it without any obligation?

Answer by vragen.ai

Sure, create your own demo

You create a demo environment with your own content yourself, so you see right away how it works with the questions your visitors really ask.

Enter your details

Takes a minute · all fields required

  • No obligation
  • With your own content

Rather talk it through first

Timon Zuurmond, account manager at vragen.ai

Timon Zuurmond

Account manager

Not sure whether your content is suitable, or which plan fits? Timon will take a quarter of an hour to look at it with you.

Book 15 minutes

+31 6 12 15 05 90 tzuurmond@swis.nl

Mon to Fri, 9:00 to 17:30

What happens next?

  1. We read your site.
  2. We send you a link to your own demo.
  3. Timon calls after a week to hear how it is going.

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