Hosting and data storage
For many organizations this is the first question for their privacy officer or information security officer: where does this run, and what happens to the data? Here are the facts.
Where does vragen.ai run?
vragen.ai runs entirely on Dutch servers. The infrastructure is hosted and managed by TrueFullstaq, a Dutch hosting provider. All data therefore stays in the Netherlands: your knowledge base, the configuration and the questions asked.
You can read why we chose this in the article Vragen.ai as a sovereign AI platform.
Which language model does vragen.ai use?
That's up to you. There are two routes:
-
Local models. These run on our own Dutch servers at TrueFullstaq. All processing then stays within our own infrastructure; nothing goes to external AI providers.
-
External models. Models from providers such as OpenAI, Anthropic or Mistral, accessed via their APIs, with agreements about how data is used. These external models are also hosted within the EU; your data never leaves the EU.
In the Starter and Essential plans you work with a fixed language model; from the Professional plan onwards you choose which model you use.
Personal data in asked questions
If a visitor accidentally types a name, address or other personal data into the widget, vragen.ai can anonymize it automatically. The question appears in your inbox with a marker such as [name removed], and after one hour the original data is permanently deleted. You turn this option on or off under Settings, General.
More about this in the article Anonymizing data.
Questions about your situation?
More about security, the tests and the certifications of SWIS can be found on the security page. For custom arrangements, such as a data processing agreement or input for a DPIA, get in touch with us; we'll arrange that together with you.