Answer limit and fair use
Every plan includes a number of answers per month (see the pricing page). A frequently asked question: what happens if we go over that?
At first, nothing happens
The widget simply keeps working and you'll never get a higher bill out of the blue. There's no meter that automatically keeps ticking. A busy month, a campaign or a news event is simply absorbed by your plan.
Consistently using more? Then we'll talk
If your usage grows beyond your plan permanently, we'll get in touch and decide the next step together, for example a plan that fits better. That's good news rather than a problem: the tool is doing its job.
Only in the case of extreme spikes that endanger the application itself can we intervene to protect the service for all customers. Even then, we decide the next step together; you won't just be taken offline.
Protection against abuse
Separate from your plan, there is a brake on how fast questions can be asked from one place, per minute, per hour and per day. A visitor starting dozens of conversations within seconds, or hundreds spread over a day, is slowed down; an ordinary visitor never notices, not even when they keep asking follow-ups. If someone keeps going, we block that address for a longer stretch. This exists for scripts and abuse, not for busy days: a campaign or a news event does not come near it.
Do all your visitors arrive from a single IP address, for example because a proxy does not pass on the visitor's address? Let us know at service@vragen.ai and we will set the brake per environment instead of per visitor.
Keeping an eye on your usage
In your inbox you can see which questions are being asked and how usage is developing. See growth coming and want to plan ahead? Email info@swis.nl and we'll look at a suitable plan together.