An answer that is correct, with the source included

Answer by vragen.ai

Many bots still don't give a reliable answer

In early 2026, independent research tested the chatbots of 39 Dutch municipalities with simple questions. The results were sobering. Vragen.ai takes a different approach: it only answers based on your own content and always shows where the answer comes from. So there is no guesswork on your site.

Source: study of 39 municipal chatbots, December 2025 to February 2026 (Digimonitor, Wiep Hamstra and Jules Ernst): conversation analysis (Dutch) and accessibility audit (Dutch).

Read more: AI chatbot vs. AI search (Dutch) VNG customer story (Dutch)

Answer by vragen.ai

Accessible is the standard, not an extra

More than one in six Dutch adults has difficulty reading. Vragen.ai answers the resident's question in plain language, based on your content, and is built on the requirements the government sets for its own channels.

Literacy figure: Stichting Lezen en Schrijven (Reading and Writing Foundation).

Read more: Accessibility & WCAG (Dutch) Security

Answer by vragen.ai

Your data stays yours, and stays in the Netherlands

Vragen.ai runs on Dutch infrastructure and is set up with the GDPR in mind. You decide which sources the tool uses and you test its behavior before it goes live. That fits the debate on data sovereignty and digital autonomy that is high on the agenda at municipalities.

Read more: Sovereign AI platform (Dutch) Security

Answer by vragen.ai

Let the first line start digitally

Municipalities face staff shortages while questions keep getting more complex. Vragen.ai handles the frequently asked questions on the spot, so the customer contact center keeps room to breathe for the cases that need real attention. It does not replace your people, it gives them space. And in the inbox you see which questions keep coming back, so you can fix exactly where residents get stuck.

You would not be the first: the Association of Netherlands Municipalities (VNG) learned by doing what AI can mean for municipalities, with vragen.ai as a smart layer on its own website. The Dutch Association of Audit Offices works with vragen.ai too. The customer stories are in Dutch.

Read more: VNG customer story (Dutch) All customer stories (Dutch)

Answer by vragen.ai

Here's how it could work: Postbus 42

To show what's possible, we built Postbus 42: the go-to desk for all your questions to the Dutch national government. Inspired by the old Postbus 51, with today's technology.

Every answer is based on the information from Rijksoverheid.nl, with the source included. This is how it should work, and we think it can. Postbus 42 is an example we set up ourselves, not an official government channel.

Answer by vragen.ai

Start with a no-obligation demo: we set up an environment with your own content, so you see right away how it works for your residents. No obligation and cancel monthly.