For government & the public sector
How do I give an answer that is correct and that everyone can use?
Answer by vragen.ai
An answer that is correct, with the source included
Umbrella bodies, knowledge institutes, associations and regulators have one thing in common: information is their product. People searching it get stuck on jargon, referrals or a phone queue. Vragen.ai answers right away, based on your own website and publications, in plain language, with the source included.
These organizations already use vragen.ai
Why would we put this in your hands?
Answer by vragen.ai
Your knowledge, your conversation
You publish what a general AI model does not have: knowledge that someone checked. Whoever builds up that knowledge should stay the owner of the conversation about it too. That is no longer a given. People increasingly put their question to a general AI service, and it answers with whatever sits somewhere on the web. Your publication may be in there, or it may not.
That is why we do not build vragen.ai as a chatbot, but as a Conversation Management System. In one place you decide which sources take part and which legislation counts. You set out what an answer looks like and which instructions apply. And you see what people really ask. That way the answer about your subject stays yours.
Read why we built it this way (Dutch)
Read more: How it works What vragen.ai can do
What do we need to arrange internally before this can go live?
Answer by vragen.ai
The frameworks in one place, and where we help
The AI Act raises a lot of questions, and so do the frameworks of your own sector. Below is how each part works, what belongs to your organization and what we supply. You do not have to figure this out on your own.
- Risk classification under the AI Act
- A system that informs falls under limited risk. Granting permits, subsidies or benefits automatically falls under high risk. Vragen.ai deliberately stays on the informing side: it gives answers and points the way. It makes no decisions about people. See Europa decentraal on the AI Act
- AI literacy
- The AI Act requires organizations to work on the AI knowledge of their own staff. We explain what vragen.ai does, where it stops and how you steer the answers.
- What the regulators require
- The ACM and the Dutch Data Protection Authority jointly named three requirements for AI chatbots. All three are covered. Someone can always reach a person, because vragen.ai refers people on. You decide which sources take part and how the assistant answers. And a notice under every widget tells the visitor they are talking to AI. See the joint opinion of the ACM and the Dutch Data Protection Authority, 2 October 2025
- The Algorithm Register
- Registration is not yet a legal requirement for government organizations. It is government policy and the obligation is being prepared. If you do register, we supply the data for the fields. See algoritmes.overheid.nl
- The VNG AI Governance framework
- If you work at a municipality, this is the instrument you will probably have to deal with. It gives process steps and roles for the municipality itself. There is no standard and no certification, so a supplier cannot “comply” with it. We supply the information you need to work through those steps. See aigovernance.vng.nl
Does your data protection officer or security officer have questions? The security page covers the hosting, the anonymization, the certifications and the outcome of the penetration test. The processing activities, sub-processors, retention periods and measures sit together in DPIA and processing register. If anything is left, ask us directly. Get in touch.
Read more: The AI Act and chatbots (Dutch) Security
Does our data stay in the Netherlands, and do we stay independent?
Answer by vragen.ai
Staying independent, for the long term
The infrastructure and your data are in the Netherlands. If you choose an external language model, that runs within the EU. You decide which sources the tool uses and you test its behavior before it goes live.
SWIS, the agency that builds and runs vragen.ai, holds these certifications.
Sovereignty is about more than the place where the servers stand. Can you still switch five years from now? We arrange the model underneath and keep it up to date, so you are not stuck with today's choice. If you are waiting for GPT-NL, that need not hold you back: your content, your instructions and your insights stay usable.
Where there is a shared standard, we join it. For municipalities, vragen.ai is registered as an initiative in the Common Ground portfolio, in the interaction layer. That portfolio makes initiatives visible and is not a quality mark.
Read more: Sovereign AI platform (Dutch) The roadmap (Dutch) For municipalities Security
Does it meet our accessibility requirements?
Answer by vragen.ai
Accessible by default, never an extra
About one in six Dutch adults has difficulty reading. Vragen.ai answers in plain language, based on your content, and is built on the requirements the government sets for its own channels.
Digital accessibility is a legal requirement for government: websites and web applications must meet WCAG 2.1 level AA. Vragen.ai is built to that standard.
Sources: DigiToegankelijk on what is required and the Decree on digital accessibility for government, with the Digital Government Act as its basis.Literacy figure: PIAAC 2023, Kohnstamm Institute: 15.9% of 16- to 65-year-olds have low literacy.
Read more: Why vragen.ai is accessible (Dutch) Accessibility & WCAG (Dutch) Security
What does this mean for our service desk?
Answer by vragen.ai
Let the website field the first question
Vragen.ai handles the frequently asked questions on the spot, so your first line keeps time for the work that really needs attention. Your people are still needed. In the inbox you see which questions keep coming back, so you can improve exactly where people get stuck.
You would not be the first. The Association of Netherlands Municipalities (VNG) learned by doing what AI can mean for municipalities, with vragen.ai answering questions on its own website. The Dutch Association of Audit Offices works with vragen.ai too. The customer stories are in Dutch.
Read more: VNG customer story (Dutch) All customer stories (Dutch)
Can I see somewhere how this works?
Answer by vragen.ai
Here's how it could work: Postbus 42
To show what's possible, we built Postbus 42: the go-to desk for all your questions to the Dutch national government. Inspired by the old Postbus 51, with today's technology.
Every answer is based on the information from Rijksoverheid.nl, with the source included. This is how it should work, and we think it can. Postbus 42 is an example we set up ourselves, not an official government channel.
Ask it something yourself and see what comes out. Try Postbus 42
How do we get started?
Answer by vragen.ai
Getting started: create your own demo
You create a demo yourself with your own content in it and experience right away how it works.
Enter your details
- No obligation
- With your own content
Rather talk it through first
Timon Zuurmond
Account manager
Not sure whether your content is suitable, or which plan fits? Timon will take a quarter of an hour to look at it with you.
+31 6 12 15 05 90 tzuurmond@swis.nl
Mon to Fri, 9:00 to 17:30
What happens next?
- We read your site.
- We send you a link to your own demo.
- Timon calls after a week to hear how it is going.
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