Visitors aren't looking for a page, they're looking for an answer
That's why we built vragen.ai as a Conversation Management System, with a team of eight at digital agency SWIS in Leiden. We'd like to introduce ourselves.
Eight people, all in Leiden
The vragen.ai team works from one office: that of SWIS in Leiden. Everyone below builds the product and also simply talks to customers. So each card shows the question that colleague can answer for you.
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Ask Matthias Snoei: Why does vragen.ai exist?
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Ask Bing van Moorsel: Can we talk about AI for our organization?
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Ask Joris Meijer: How do you keep the AI from making things up?
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Ask Björn Brala: Where does it run and how secure is that?
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Ask Lisette Vredenburg: What's next on the product roadmap?
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Ask Jelle Glebbeek: How does an answer actually come together?
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Ask Raymond Wouters: Will the widget match our branding?
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Ask Timon Zuurmond: Which plan fits us?
Part of digital agency SWIS
vragen.ai is part of SWIS, a digital agency with more than 25 years of experience in strategy, design and development. With a team of fifty specialists, we have everything in house to take digital solutions from idea to reality.
How it started
Transcript of the video:
It all starts with a moment everyone remembers: the first time you saw ChatGPT. I think it was October or November 2022. I immediately thought: this is crazy. You ask it a question and an answer rolls right out. I had no idea how it worked, but I could also see right away that the answers were often wrong back then. And they were very hard to check, because there were no sources at all.
You could see right away: this is the future. But something was missing. I build websites myself. Until then, the internet worked like this: you asked Google a question and eventually ended up on a website, from the people who had brought the answer together. That was now missing. As an end user, you want to be able to check whether an answer is right. And you want people to keep providing answers, and to get credit for it. ChatGPT turned that somewhat upside down.
That got us thinking. You should use this technology, but on the websites where the information comes from. Make knowledge that people brought together much smarter to find. So not ten links of search results, but someone asks a question and gets an answer, with the sources it is based on underneath. That is what we built.
If you build something like that, you need a real example. We work for the Dutch Journal of Medicine (Nederlands Tijdschrift voor Geneeskunde), a journal that has existed for more than a hundred years, with literally hundreds of thousands of articles by doctors and researchers. We built a tool for them: you ask your question and get an answer based on all those articles. An answer you can check. Not just we thought that was great, the client did too. The editor-in-chief wrote on LinkedIn that other knowledge bases still make you search by keyword, while with them you just ask your question and get an answer right away.
Then we knew we had made something special, and that eventually became the product vragen.ai. The launch at the Dutch Journal of Medicine was in the summer of 2023. We launched vragen.ai itself in February 2024.
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2022
The start of an idea
When ChatGPT launched in 2022, AI became available to the general public overnight. Our founder Matthias Snoei and AI lead Joris Meijer immediately saw the potential, and the risks. They asked themselves how to make this technology widely available without losing control.
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2023
The first proof of concept
In 2023 we took the initiative to build a proof of concept for the Dutch Journal of Medicine (Nederlands Tijdschrift voor Geneeskunde): AI that answers questions based on their own content, showing the source with every answer. That paved the way for the product.
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2024
vragen.ai goes live
In February 2024 we launched vragen.ai: a search engine that answers with AI and shows the source with every answer. Users get clear, explainable answers based on reliable sources within their own organization.
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Our mission
To make the way people find information structurally better. Everyone finds a quick and safe answer to their question, whether that's at a city hall or in an online store.
A Conversation Management System
With a Content Management System you manage pages. With a Conversation Management System you also manage the conversations about that content.
You manage the knowledge the AI answers from, and how conversations unfold and how visitors reach their goal. We believe this is the next step in how websites develop.
You always know where the answer comes from
vragen.ai only answers from the knowledge you make available. Visitors find the right answer faster, while your data stays safe. Every answer shows where it comes from, so the AI is not a black box.
- Answers based on your own knowledge
- Visible sources and data within the Netherlands
- Insight into what visitors really need
Want to try vragen.ai?
Create a demo with your own content in it. That way you see for yourself what your visitors will see: one answer, with the source included.
Enter your details
- No obligation
- With your own content
Timon Zuurmond
Account manager
Not sure whether your content is suitable, or which plan fits? Timon will take a quarter of an hour to look at it with you.
+31 6 12 15 05 90 tzuurmond@swis.nl
Mon to Fri, 9:00 to 17:30
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