Terminology

To work effectively with Vragen.ai, it's helpful to be familiar with some commonly used terms. Below is an overview of the key concepts within our environment.

🔍 Question

The full text that an end-user types or speaks. For example: “How do I apply for special leave?”

✅ Answer

The response from Vragen.ai to a question, based on information from your linked sources. The answer is written in natural language and often includes a link to the original source.

🧠 RAG

RAG stands for Retrieval-Augmented Generation. This means that Vragen.ai first retrieves relevant information from your knowledge sources (retrieval) and uses it to generate a reliable answer (generation).

More about how our product works

📚 Source

A document or webpage from which Vragen.ai may retrieve answers. Think of PDF files, manuals, policy documents, or content from your CMS.

🧩 Embed

The way Vragen.ai is placed on your site or intranet. Usually as a chat window, button, or input field that you can easily add via a script or link.

🧭 Example Questions

A list of example questions in the chat window helps users get started. You can provide these yourself, or they are generated based on frequently asked questions.

🔐 Secure Environment

For internal applications (such as intranet or employee portals), Vragen.ai is restricted and only accessible to authorized users.

🧪 Test Environment

A separate environment where you can test changes, content, and settings before making them live for end-users.