Tips and advice
To get the most out of Vragen.ai, it is wise to set the basic configuration correctly. Below you will find best practices in terms of content, UX, and usage.
🧠 1. Use clear, task-oriented content
Vragen.ai works best with information that is formulated clearly and concretely. Think of pages that answer questions like “How do I request X?” or “What should I do for Y?”.
Tip: Avoid vague policy documents as the sole source. Add summaries or explanation pages where necessary.
📚 2. Add focused example questions
Example questions in the chat window help users get started more quickly.
Use questions that are frequently asked, recognizable, and formulated in an action-oriented way.
Examples:
How do I report that I am sick?
When will I receive my payslip?
How do I renew my card?
Note: Avoid duplicate or too general questions (“What is X?”) – make them as specific as possible.
🎨 3. Match your branding
Ensure that the design of Vragen.ai matches your website or intranet. In the Professional and Enterprise packages, you can:
Adjust colors and fonts
Show your own logo
Remove Vragen.ai branding
A recognizable interface boosts trust and usage.
✍️ 4. Adapt the tone of voice to your audience
You can influence the writing style of the responses. Do you want to communicate formally, friendly, or rather casually and informally? Indicate this at the start or adjust it yourself in the prompt configuration.
Example: A municipality chooses friendly and clear. An internal IT department chooses short and task-oriented.
🔍 5. Limit to reliable sources
Vragen.ai only provides answers based on the sources you provide. Ensure that this information is current, consistent, and well-structured.
Avoid outdated documents or duplications in content: this can cause confusion in the generated response.
📈 6. Analyze and improve
Regularly monitor which questions are being asked and where the system may not provide an answer. You can learn from this:
What information is missing or unclear
Which content you can supplement or restructure
What users need
Insights are available via the dashboard or on request.
Do you have questions about the setup? Or would you like our team to take a look with you? Feel free to contact us – we are happy to think along with you.
