At Vragen.ai, privacy comes first. That is why we are introducing the ability to automatically remove personal data from questions that visitors accidentally enter. With this beta feature, you help visitors and your organization handle privacy carefully without having to monitor this manually. 

What's new

With this update, you can:

• Automatically anonymize personal data. Think of names, addresses, email addresses, or other identifying details used in the input field. 

• Temporary display in the inbox. The anonymized questions are shown with an indication such as [name removed]. After one hour, the original personal data is permanently deleted. 

• Configurable per organization. Under Settings – General, you can easily turn the option ‘Anonymize questions (beta)’ on or off. 

Why this is important

Automatic anonymization contributes to better privacy and protection of your visitors. Especially with public search functions or open input fields, it is important to prevent accidental sharing of personal data. Even if this happens by accident. With this functionality:

• you reduce the risk of retaining personal data,

• you ensure transparency in what happens,

• and you make it easier to meet privacy expectations