At Vragen.ai, privacy comes first. That’s why we’re introducing the ability to automatically remove personal data from questions that visitors accidentally enter. With this beta feature, you help visitors and your organization handle privacy diligently without having to pay attention manually.
What’s New
With this update, you can:
Automatically anonymize personal data. Think of names, addresses, email addresses, or other identifying information used in the input field.
Temporary display in the inbox. The anonymized questions are shown with an indication such as [name removed]. After one hour, the original personal data is permanently deleted.
Configurable per organization. Under Settings – General, you can easily toggle the option ‘Anonymize questions (beta)’ on or off.
Why This is Important
Automatic anonymization contributes to better privacy and protection for your visitors. Especially in public search functions or open input fields, it is important to prevent unintended sharing of personal data, even if it happens accidentally. With this feature:
you reduce the risk of retaining personal data,
ensure transparency in what happens,
and make it easier to meet privacy expectations.
