Responsible Disclosure
Responsible Disclosure
Last updated: 19-05-2026
Last updated: 19-05-2026
Last updated: 19-05-2026
At Vragen.ai, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.
If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.
Please do the following:
E-mail your findings to service@vragen.ai.
Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data,
Do not reveal the problem to others until it has been resolved,
Do not use attacks on physical security, social engineering, distributed denial of service, spam, automated scans, automated testing, or applications of third parties. Vulnerabilities that can be found solely through automated scanning or automated testing are not eligible for our responsible disclosure process.
Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.
What we promise:
We will respond to your report within 3 business days with our evaluation of the report and an expected resolution date,
If you have followed the instructions above, we will not take any legal action against you in regard to the report,
We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission,
We will keep you informed of the progress towards resolving the problem,
In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise), and
As a token of our gratitude for your assistance, we offer a reward for every report of a security problem that was not yet known to us. The amount of the reward will be determined based on the severity of the leak and the quality of the report.
We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.
This text is based on works of Floor Terra and is published with a Creative Commons Attribution 3.0 Unported license.
SWIS B.V., located at 3e Binnenvestgracht 23T1 2312 NR Leiden, is responsible for the processing of personal data as described in this privacy statement.
Contact Information
SWIS B.V.
Vragen.ai
https://vragen.ai
3e Binnenvestgracht 23T1
2312 NR Leiden
+31712032666
Björn Brala is the Data Protection Officer of SWIS B.V.
He/she can be reached at bjorn@swis.nl.
Personal data we process
SWIS B.V. processes your personal data because you use our services and/or because you provide this data to us yourself.
Below is an overview of the personal data we process:
First and last name
Phone number
Email address
IP address
Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have parental or guardian consent. However, we cannot verify whether a visitor is over 16. We therefore recommend parents to be involved in their children's online activities to prevent data from being collected about children without parental consent. If you believe that we have collected personal data about a minor without this permission, please contact us at info@vragen.ai, and we will delete this information.
For what purpose and on what basis we process personal data
SWIS B.V. processes your personal data for the following purposes:
To be able to call or email you after you fill in the contact form.
Monitoring for unauthorized use of the service.
Making the application available online (hosting).
How long we store personal data
SWIS B.V. does not store your personal data longer than strictly necessary to achieve the purposes for which your data are collected. We apply the following retention periods for the following (categories of) personal data:
Contact information: 6 months
Sharing personal data with third parties
SWIS B.V. shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we sign a processor agreement to ensure the same level of security and confidentiality of your data. SWIS B.V. remains responsible for these processes. Furthermore, SWIS B.V. provides your personal data to other third parties. We do this only with your explicit consent.
